FAQ's

 

“What forms of payment do you accept?”

  • We accept most major methods of payment including Visa, MasterCard, Amex, Amazon Pay, and PayPal. Also, if you’d like, we can split up your payments with Afterpay! We may require additional identification verification to process orders that do not meet our fraud prevention standards.

“How long will it take to get my order?

  • Please allow 5 to 7 business days for order processing and verification, and an additional 2-3 business days for delivery.


    Please Note: With current delays shipments to Hawaii, Alaska or US Territories can take between 6-8 weeks.

    I changed my mind… Can I cancel my order?”

    • Upon receipt of your order, we work hard to get it out the door, making it unlikely to cancel before it ships. We only have a 2-hour window once the hour is placed to cancel as long as our team is available. Please double-check your shopping cart and info before checking out. If you’re still sure you want to cancel the order, you can follow our returns process for a refund for anything that meets our return guidelines.

    “My address is incorrect; can I change it?”

    • Once an order ships, we’re unable to change its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If you still need to make a change, send an email to Hello@atsuko.com as soon as possible with the right info, and we’ll do our best to make it happen!

    “I accidentally ordered the wrong size; can you change it for me?”

    • Unfortunately, we can't make any size changes to items after an order is placed. Try double-checking the sizing info before checking out! If a size change is still needed, follow our returns process so we can get you an exchange or refund.

     “How should I take care of my stuff?”

    • Wash all our tees on cold and tumble dry on low to prevent fading and keep things looking fresh. (:

    “Is my shirt really officially licensed?”

    • HECK YES! We partner with the brands you know and love to make sure your merch is 100% officially licensed and legit.

    "Are any of your items final sale items?"

    • Yes all items under the Sale tab are final sale items.  If you feel that you have received a damaged/defective item, please contact our customer service team via our self service chat.

     More questions?

    Email us at Hello@atsuko.com
    Our Customer Service team is available M-F 8AM-5PM CST

    Also check out our Shipping FAQ