“How long will it take to get my order?

  • We currently offer USPS Ground Shipping within the United States. We try our best to ship within 48 hours! A shipping confirmation along tracking number will be automatically emailed once your order has been processed. 

“Do you ship internationally?

  • Right now, we can only ship to the U.S. ): But we hope one day we can ship product to you no matter where you are, so sign up for our emails and tell us where else we should ship to!

“When will I see tracking information?”

  • After your order is picked, packed, and shipped it may take up to 48 hours after receiving tracking information for all of your delivery updates!

“My order shipped but I never got my package…”

  • Don’t worry! If you’ve received a tracking number but your package is missing, please reach out to USPS  to locate your item. If it’s still unable to be located, please complete a missing package claim with USPS and provide us with the case number and we’ll make sure you get what you need!

I changed my mind… Can I cancel my order?”

  • We work really hard to ship your order as quickly as we get it, making it even harder to cancel before it ships. Please double-check your shopping cart and info before checking out. If you’re still sure you want to cancel the order you can follow our returns process for a refund for anything that meets our return guidelines.

“My address is incorrect; can I change it?”

  • Once an order ships, we’re unable to change its destination so please ensure all address information is correct along with any APT, unit, or suite numbers. If you still need to make a change, reach out to hello@atsuko.com as soon as possible with the right info, and we’ll do our best to make it happen!